FAQs

Don’t see an answer to your question below? If you’re an existing customer, contact us here. If you don’t yet own a Starcraft RV, contact us here.

Can I purchase an RV directly from Starcraft RV?

We do not sell factory direct to retail customers. We choose to concentrate on planning, development and construction of our RVs. There are over 200 authorized Starcraft dealers in the United States and Canada that are ready to assist you. Click here to find your nearest Starcraft dealer.


Does Starcraft build custom RV’s?

Our RV’s are made on an assembly line to maximize quality, timeliness and cost effectiveness. Therefore we are not able to offer customized RVs. We apologize for any inconvenience. Check out the different models and floorplans we have to choose from, we’re sure you’ll find something to fit your needs.


Where do I locate the vehicle identification number (serial number) of my unit?

Your 17-digit serial number can typically be found on the following documents:

  • Title
  • Insurance Policy
  • Bill of Sale

You can also find it on the unit in the following locations:

  • On the Federal Tag located on lower side of “road side” sidewall
  • Inside of the frame on back side of unit
  • On a sticker inside a kitchen cabinet door

How can I purchase parts for my Starcraft RV?

Parts for Starcraft RVs are sold exclusively by authorized Starcraft dealers. For the dealer nearest to you, see our Starcraft dealer locator or call the Starcraft Parts Department at 1-800-945-4787. Please have your vehicle identification number ready when you call a dealer, as they cannot order parts without it.


I’m going to buy (or sell) an older Starcraft RV. Can you give me a value?

You will need to contact NADA through their website www.nadaguides.com or by telephone at 1-800-966-6232.


I just purchased a used Starcraft RV. Where can I get an owner’s manual?

There are several years of owners’ manuals available here. If you don’t see the year you are looking for, you may contact your local Starcraft Dealer and they can download one for you, or you may contact customer service.